Returns & Exchanges

DSMS E-SHOP offers a seamless return process for all fashion items returned within 14 days of delivery in their original, unworn condition with tags attached. We strive to ensure your shopping experience remains as effortless as our aesthetic.

1

Initiate Request

Log into your account portal and select the specific order to generate a return authorization number and pre-paid shipping label.

2

Prepare Package

Carefully place the items in their original packaging, ensuring all designer tags, dust bags, and authenticity cards are included to avoid rejection.

3

Ship Items

Affix the provided return label to your parcel and drop it off at any authorized courier location or schedule a home collection.

4

Quality Inspection

Once received at our warehouse, our team will inspect the items within 5 business days before issuing a refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing