Frequently Asked Questions

Everything you need to know about shopping with DSMS E-SHOP.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. International delivery times vary by location but generally arrive within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the perfect fit with our specific cuts.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are your materials sustainably sourced?

At DSMS E-SHOP, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.